Shipping policy

Shipping Policy

Every piece at Pomalo House has a history. We take care to make sure it arrives ready for its next chapter.

Complimentary Shipping

We offer complimentary standard shipping within the United States.

Shipping is included in the purchase price, so there are no additional standard shipping charges at checkout.

At this time, we do not offer international shipping.

Processing & Delivery

Orders are typically prepared and shipped within 3–5 business days, excluding weekends and holidays.

Once your order ships, you’ll receive a confirmation email with tracking information.

Delivery times depend on the carrier and destination. Carrier delays are occasionally outside our control.

Packing & Insurance

Every object is carefully packed according to its size, material and condition.

Fragile and higher-value pieces receive additional attention, including shipping insurance or signature confirmation when appropriate.

Whenever possible, we reuse suitable packing materials without compromising the protection of your purchase.

Oversized & Special Shipping

Some objects require arrangements beyond standard parcel shipping.

When special shipping is necessary, the details and any additional charges will be clearly disclosed in the product listing and confirmed before purchase.

Please contact us before purchasing an item that requires special shipping arrangements.

Shipping Damage

Please inspect your purchase promptly upon delivery.

If an item arrives damaged, contact us at studio@thepomalohouse.com within 48 hours of delivery.

Include photographs of the damaged item, the shipping box and all packing materials. Please retain the original packaging until the claim has been resolved.

For qualifying shipping-damage claims, Pomalo House will issue a full refund, including any shipping charges paid, and cover necessary return shipping.

These reporting requirements are subject to applicable consumer protections.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us within 48 hours of delivery.

We’ll review the issue and provide a refund or other appropriate resolution.

Returns

If a piece isn’t right for your home, please consult our Refund & Return Policy.

Eligible return requests must be made within 48 hours of delivery. Customers are responsible for insured, trackable return shipping for change-of-mind returns.

Questions

If you have questions about shipping, packaging or a particular object, please contact studio@thepomalohouse.com before purchasing.